Terms and Conditions

These Terms and Conditions govern the use of the online service LicenseMeter (the “Service”) by companies and other organizations (the “Customer”). The provider and contracting party is UgurLabs UG (haftungsbeschränkt), Fährstraße 217, 40221 Düsseldorf, Germany, represented by its Managing Director Ugur Koc (the “Provider”). The Service is directed exclusively at businesses within the meaning of Section 14 of the German Civil Code (BGB), not at consumers.

LicenseMeter is an analytics service that surfaces unused and oversized software licenses. Once the Customer grants access, the Service connects via read-only permissions to the Customer’s Microsoft 365 tenant and, optionally, to further source systems (including Adobe, Zoom, Atlassian, Salesforce, OpenAI and Anthropic) or to member lists the Customer imports by CSV (ChatGPT, Claude), evaluates license, seat and activity information, and presents it as analyses, reports and exports.

The Provider owes no particular economic outcome. Analyses and savings suggestions are decision aids; responsibility for license changes remains with the Customer.

Sign-in is handled through our authentication provider (WorkOS AuthKit) and supports several methods, including a Microsoft work or school account, Google, Apple, a passkey, a one-time email link, or email and password. Connecting a Microsoft 365 tenant for analysis is a separate step: the Customer ensures that the individuals acting are authorized to grant the required administrator consent and to connect the tenant. The Customer may use the Provider’s managed application or register its own application (“bring your own”); any credentials supplied for the latter are stored encrypted and used solely for the read-only sync. Access credentials must be kept confidential; the Customer is responsible for actions taken under its account.

When the Customer connects its tenant or further source systems, the Provider processes the data retrieved solely on the instructions and on behalf of the Customer (Art. 28 GDPR). A data processing agreement (DPA) is provided before production use and, in the event of a conflict regarding data processing, prevails over these Terms. Mailbox, file or message content is not read; access is technically limited to read-only permissions.

The Customer uses the Service in compliance with applicable law and only for its own organizational data, or data it is authorized to process. The Customer refrains from interfering with the integrity or availability of the Service, from circumventing access controls, and from automated extraction beyond the functions provided.

Every workspace starts with a free license scan and a 14-day trial of the full Service that begins when the first connector is connected; no payment method is required for the trial. Continued use beyond the trial requires a paid subscription, which the Customer selects expressly. Subscriptions are billed per connected Microsoft 365 tenant at the plan prices shown on the pricing page at the time of order; all prices are net and exclusive of any statutory VAT, which is added where applicable. Billing and payment are handled by our payment processor (Stripe); the Provider does not store full card details. If the Customer does not subscribe, access to the paid functions is restricted after the trial while the workspace itself remains viewable.

The Provider strives for high availability of the Service but, absent a separate agreement, owes no particular availability (no service level). Maintenance, ongoing development and disruptions outside the Provider’s control (in particular at third parties such as Microsoft or the connected source systems) may temporarily limit use. Support is provided by email at customer-care@ugurlabs.odoo.com.

The Provider is liable without limitation for intent and gross negligence and for damage arising from injury to life, body or health. For simple negligence the Provider is liable only for breach of a material contractual obligation (cardinal obligation), and limited in amount to the foreseeable damage typical for this type of contract. Liability is otherwise excluded. Liability under the German Product Liability Act remains unaffected.

The usage relationship runs for an indefinite period. The Customer may end it at any time by disconnecting the workspace; on disconnect, all synchronized data is deleted immediately and in full (see Privacy Policy). A paid subscription can be cancelled at any time and then runs until the end of the current billing period; it is managed through the billing portal. The right to extraordinary termination for good cause remains unaffected for both parties.

The Provider may amend these Terms and the scope of the Service with effect for the future where this is necessary for a valid reason (in particular a changed legal situation or technical development) and the Customer is not unreasonably disadvantaged. Changes are communicated to the Customer with reasonable notice. The version published at the time of use applies.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the Customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is the Provider’s registered seat. Should individual provisions of these Terms be invalid, the validity of the remaining provisions remains unaffected.